Terms and Conditions for Sienna Safari
Welcome to Sienna Safari. These Terms and Conditions govern your access to and use of our online platform and the services provided by Sienna Safari, including luxury African safari tours, wildlife photography workshops, eco-tourism experiences, cultural immersion programs, bespoke travel planning, and conservation initiatives.
By accessing or using our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms, then you may not access the service.
1. Definitions
- "Our site" or "this service" refers to the Sienna Safari website and all associated services.
- "You" or "Client" refers to the individual or entity accessing or using our services.
- "Services" refers to all offerings by Sienna Safari, including but not limited to tours, workshops, planning, and related activities.
2. Acceptance of Terms
Your access to and use of this service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the service.
3. Bookings and Payments
- All bookings are subject to availability and confirmation.
- A deposit may be required to confirm your booking, with the remaining balance due as per the payment schedule provided at the time of booking.
- Prices are quoted in the currency specified and are subject to change without prior notice until a booking is confirmed.
- Payment methods accepted will be communicated during the booking process.
4. Cancellations and Refunds
- Cancellation policies vary depending on the specific tour, workshop, or service booked. Detailed cancellation terms will be provided at the time of booking.
- Refunds, if applicable, will be processed according to the specific cancellation policy and may be subject to administrative fees.
- Sienna Safari reserves the right to cancel or postpone tours or services due to unforeseen circumstances, including but not limited to natural disasters, political instability, or insufficient participant numbers. In such cases, we will offer alternative dates or a full refund.
5. Travel Insurance
We highly recommend that all clients purchase comprehensive travel insurance at the time of booking. This should cover cancellation, medical expenses, personal accident, personal liability, loss of luggage, and repatriation.
6. Client Responsibilities
- Clients are responsible for ensuring they have valid passports, visas, vaccinations, and other necessary travel documentation.
- Clients must adhere to the instructions of our guides and staff, especially regarding safety and respect for wildlife and local cultures.
- Clients are responsible for their personal belongings. Sienna Safari is not liable for any loss, damage, or theft of personal property.
- Clients must disclose any medical conditions or dietary requirements to Sienna Safari at the time of booking.
7. Limitation of Liability
Sienna Safari acts as an agent for various service providers (e.g., airlines, hotels, lodges, transport companies). While we strive to select reputable partners, we cannot be held liable for their acts, omissions, or negligence.
Sienna Safari shall not be liable for any injury, damage, loss, accident, delay, or irregularity which may be occasioned by reason of any defect in any vehicle or through the acts or defaults of any company or person engaged in conveying the client or in carrying out the arrangements of the tour or in connection with any accommodation. We accept no responsibility for any illness, pilferage, labour disputes, mechanical breakdown, government restraints, weather conditions, or any other causes beyond our control.
8. Intellectual Property
All content on our site, including text, graphics, logos, images, and software, is the property of Sienna Safari or its content suppliers and is protected by international copyright laws. Unauthorized use of any content is strictly prohibited.
9. Privacy Policy
Your privacy is important to us. Please refer to our separate Privacy Policy for information on how we collect, use, and disclose your personal data.
10. Governing Law
These Terms shall be governed and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.
11. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide reasonable notice of any new terms taking effect. By continuing to access or use our service after any revisions become effective, you agree to be bound by the revised terms.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
- Sienna Safari
- 18 Oceanview Parade, Unit 3A
- Manly, New South Wales, 2095
- Australia